customer service/logistics manager
As part of the management team, the Customer Service/Logistics Manager (CSLM) is responsible for ensuring store associates are delivering excellent customer service while also managing the receiving department. The CSLM is a leader who exercises judgment and uses discretion to solve problems, make informed decisions and manage wisely. The CSLM is responsible for the day-to-day management of the front end of the store, overseeing the overall customer experience and ensuring front lines flow efficiently. Provide leadership to the store team around hiring, staffing, training and scheduling functions.
As part of the store management team, the Merchandise Manager is responsible for the day-to-day management of specific sales departments and all associates therein. The MM is a leader who exercises judgment and uses discretion to solve problems, make informed decisions and manage wisely. The Merchandise Manager will manage the merchandising efforts for the store to maximize sales and profit – identify sales trends and make recommendations to address opportunities to the regional team. The Merchandise Manager will manage teams of associates who flow merchandise to the selling floor, markdown merchandise, execute merchandising plans as well as sign and recover the store. As part of the store management team, the MM will assist in management of all areas of store operations when needed.